REGISTER YOUR PRODUCT
Bosnia and Herzegovina

GOCLEVER Limited is the company responsible for data processing in connection with GOCLEVER consumer electronics products, services and websites in Europe. We are registered and have our head office in Poland.

Information that we collect

GOCLEVER may collect information about you in several different ways. Please take care when submitting information to us, in particular when completing free text fields or uploading documents and other materials.

Information that you provide us

Whenever you interact with GOCLEVER, you may be asked to provide us with information relating to you:

  • When creating your accounts, we may ask you to provide a range of information, such as your name, date of birth, contact details, newsletter preferences.
  • When you purchase, register, send for repair or return one of our products online, we may ask you to provide information such as your contact details, delivery date, payment information.
  • When you contact our technical service centers for assistance, we may keep information about the call, including your name, the product(s) you bought, the reason why you contacted us and the advice we gave you.
  • When you visit us at a public event, such as trade show or exhibition or participate in one of our press conferences, we may ask for information, such as your business card, name, contact details, interests and preferences.

Information we collect from other sources

We may also collect information from publically available sources and third parties. If you purchase products from GOCLEVER online stores or other retailer, we may receive certain information about your purchase from that retailer.

Information we collect in relation to social networks

If you use any of our social network applications or pages that allow interaction with social networks, we may receive information relating to your social network accounts. If you log-in to one of our websites using your social network account, we may receive basic details from your social network profile. The basic details we receive may depend on your social network account privacy settings, however, they might include your social network ID, name, profile picture, gender and locale. We may also receive additional information from your profile if you give us permission to access it.

Information we collect when you use GOCLEVER website.

GOCLEVER website and GOCLEVER on-line stores provide GOCLEVER with information about your use of it, including details of the content that you view and interact with. For example, when you use our website, we may collect information about your visit, such as your browser software, geo-location, which pages you view and which items you ‘clicked’ on or added to your shopping basket. In general, this information is collected using digital identifiers such as a device number, browser cookie or your IP address. These identifiers are used to distinguish the information provided by your browser or device from that of another user’s browser or device, and are not used to identify you personally.

How GOCLEVER uses the information that it collects

GOCLEVER may use the information it collects for a wide range of purposes in order to:

  • Provide you with a product you have requested, including delivering your purchase to you, service status or ensuring that you benefit from any relevant special offer or promotion.
  • Provide customer care, technical support, service, warranty, returns and other after sales services.
  • Ask for your opinions on GOCLEVER products and services and conduct product surveys.
  • Facilitate and process your searches and requests for information when you contact us.
  • Consider employing you if contact us via GOCLEVER job application websites.

Sharing information about you

In general, GOCLEVER does not disclose information about you to third parties without your consent. However, there are exceptions:

  • GOCLEVER local offices. If you choose to purchase products or services from GOCLEVER local office (via website or over the telephone), your purchase information may be combined with other data that GOCLEVER holds about you as a customer, such as details of other purchases you have made.
  • Our local service providers. We may use third party service providers to process information on our behalf for the purposes outlined above. For example, to fulfilling orders, delivering packages, sending postal mail and emails, sending text messages, providing marketing assistance, processing payments, providing technical services. Our service providers operate only in accordance with our instructions, in line with this policy, and are subject to appropriate confidentiality and security obligations.
  • Third party newsletters. If you request or agree to receive information or newsletters from one of our business partners, we may provide that third party with your details so that they can respond to your request.
  • Legal and business purposes. We may use and/or disclose to third parties information about you To government bodies and law enforcement agencies to prevent fraud, to comply with the law and to meet a reasonable request from such bodies.
  • To third parties to enforce or defend the legal rights of GOCLEVER or the terms and conditions of any GOCLEVER product or service.
  • To a third party purchaser or seller in connection with a corporate event such as a merger, business acquisition or insolvency situation.

Anonymous statistics

We prepare anonymous, aggregate or generic data for a number of purposes as outlined above. As we consider that you cannot reasonably be identified from this information, we may share it with any third party (such as our partners, advertisers, industry bodies, the media and the general public).

Your global GOCLEVER ID

Your global GOCLEVER ID account is a passport to all GOCLEVER websites worldwide. Once you have created an account, you will be able to log into many support services worldwide or register more than one product without needing to register for a new account each time.

Contents of your GOCLEVER ID account

Your GOCLEVER ID account contains common information that may be used by us to provide our supported services. This includes:

  • Common ID: a unique account number used by GOCLEVER to distinguish your account from other.
  • Authentication Information: your username (i.e. your email address), your password, your selected country of residence and your date of birth.
  • Personal details: basic account information, such as your name, gender, postal address (if needed) and telephone number.
  • Marketing preference: This lets us know whether or not you would like to receive information, offers and newsletters from the GOCLEVER.

Other uses of your ID account details

GOCLEVER business partners may also use the information contained in your account for the following purposes.

  • Customer Support to handle your queries.
  • News and offers.
  • Customer analysis (in a manner that does not directly identify you) for product and service development, business promotion and research purposes and the results shared with third parties.

Use and disclosure for legal and corporate reasons

GOCLEVER may use and/or disclose your GOCLEVER ID account details:

  • To government bodies and law enforcement agencies to prevent fraud, to comply with the law and to meet a reasonable request from such bodies.
  • To third parties to enforce or defend the legal rights of GOCLEVER or the terms and conditions of any GOCLEVER product or RMA service.
  • To a third party purchaser or seller in connection with a corporate event such as a merger, business acquisition or insolvency situation.

International transfers of your information

Your information may be transferred to GOCLEVER local offices and other third parties in countries which do not have the same level of data protection laws as those in the country where you are located.

Marketing communications

When you provide us with contact details, such as when you purchase a product, send a product to our Central Technical Department (RMA and service) contact our technical support call centers or create an account on our website, you may be given the opportunity to opt-in to receiving various newsletters and other communications from us. These communications may include details about the latest GOCLEVER products, including upgrades and special offers in which you may be interested.
You can change your marketing communication preferences at any time. If you would like to unsubscribe from an email sent to you, follow the ‘unsubscribe’ link and/or instructions placed (typically) at the bottom of the email. Please note that we may occasionally send you important information about GOCLEVER products and services that you are using or have used. These emails are not affected by your marketing communication preferences.

Security of your information

We take a number of steps to protect your information from unauthorized access, use or alteration and unlawful destruction, including where appropriate:

  • Limiting access to the information we collect about you.
  • Putting in place physical, electronic, and procedural safeguards in line with industry standards

Access to your information and your rights

If you would like a copy of the personal information that we store about you in our customer databases, please contact us using the details given in the Contact section below. You may be asked to provide some proof of identification so that we can verify that it is you making the request. This is in addition to your legal rights, including the right to access a copy of your personal information, the right to request the deletion or updating of any inaccurate personal data and the right to object, in some cases, to our processing of your personal data.

Links to other sites

Some of our websites may contain links to other websites that are not operated by GOCLEVER. While we try to link only to sites that share high standards and respect for privacy, we are not responsible for the content, security or privacy practices of those other websites.

Children’s privacy

GOCLEVER considers a child to by anyone under the age of 15. We do not knowingly seek or collect personal information from or about children without the consent of a parent or guardian. If GOCLEVER becomes aware that personal information that has been submitted to relates to a child without the consent of a parent or guardian, GOCLEVER will use reasonable efforts to:

  • Delete that personal information from its files as soon as possible.
  • Ensure, where deletion is not possible, that this personal information is not used further for any purpose, nor disclosed further to any third party.
    Any parent or guardian with queries regarding our processing of personal information relating to their child should contact us using the details provided in the Contact section.

Contact:

If you need further assistance or would like to make a comment, you can contact us by mail: [email protected]